Waste Disposal Waterloo Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Waterloo provides waste collection and disposal services to domestic and commercial customers within its service area. By making a booking, instructing our team to proceed, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Waste Disposal Waterloo, the waste collection and disposal service provider.

1.2 "Customer" means any person, business, or organisation requesting or receiving services from the Company.

1.3 "Services" means the waste collection, removal, transport, and disposal services provided by the Company, including associated labour, equipment and materials.

1.4 "Waste" means any materials, items, rubbish or refuse presented by the Customer for collection and disposal in connection with the Services.

1.5 "Service Area" means the locations in which the Company operates and offers its waste collection services, including Waterloo and surrounding areas as determined by the Company from time to time.

1.6 "Contract" means the agreement between the Company and the Customer, comprising these Terms and Conditions and the specific booking details confirmed by the Company.

2. Scope of Services

2.1 The Company provides waste collection and disposal services for general household and commercial non-hazardous waste, bulky items, and other materials as agreed at the time of booking.

2.2 The Company reserves the right to refuse to collect any Waste which, in its reasonable opinion, is hazardous, prohibited, incorrectly described, inadequately packaged, excessively heavy, or otherwise unsuitable for collection.

2.3 The Company will use reasonable care and skill in providing the Services, but does not guarantee the removal of any particular item or volume of Waste unless expressly agreed in writing.

2.4 The Services do not include cleaning, repairs, or making good of any surfaces, fixtures or fittings unless separately and specifically agreed.

3. Booking Process

3.1 Bookings may be made by telephone, email or any other method offered by the Company from time to time. All bookings are subject to availability and acceptance by the Company.

3.2 At the time of booking, the Customer must provide accurate information about the type, approximate volume and nature of the Waste, the collection address, access restrictions, and any relevant timing requirements.

3.3 The Company may provide an initial estimate based on the information supplied by the Customer. This estimate is not binding and may be revised on site if the actual Waste differs in type or volume, or if access or other conditions materially differ from those described.

3.4 A booking will be deemed confirmed only when the Company has acknowledged the booking details and, where applicable, received any required deposit or pre-payment.

3.5 The Customer is responsible for ensuring that a person with authority to authorise work is present at the premises at the agreed time, unless otherwise agreed in advance.

4. Access and Customer Obligations

4.1 The Customer must provide safe, lawful and reasonable access to the property and to the Waste to be collected, including any necessary parking permissions and entry instructions.

4.2 The Customer warrants that they are entitled to present the Waste for collection and that removal of the Waste does not breach any law, tenancy agreement, ownership right or third-party interest.

4.3 The Customer must ensure that the Waste is not contaminated with hazardous materials and is presented in a manner that is safe for handling by the Company’s operatives.

4.4 If access is not available, or if the Waste is not as described, the Company may at its discretion cancel or postpone the Service, or adjust the price to reflect any additional time, labour or equipment required.

5. Pricing and Payment

5.1 Prices are normally based on the volume and type of Waste, access conditions and the location within the service area. The Company may provide standard price guides but reserves the right to vary the price to reflect the actual circumstances on site.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law.

5.3 The final price will usually be confirmed on site before work commences. If the Customer agrees to proceed, this price becomes binding for that visit, subject to any further changes requested by the Customer.

5.4 Payment is due on completion of the Service, unless otherwise agreed in writing. The Company may require full or partial pre-payment, particularly for larger jobs or for commercial Customers.

5.5 The Company accepts payment methods as notified to the Customer at the time of booking or collection. The Company may charge interest on overdue amounts at the statutory rate, accruing daily until payment is received in full.

5.6 The Customer shall not be entitled to withhold or set off any amount against sums due to the Company under the Contract.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company notice by telephone or email.

6.2 If the Customer cancels more than 24 hours before the scheduled collection time, any pre-payment may be refunded or applied to a rebooking at the Company’s discretion, subject to any non-refundable costs already incurred.

6.3 If the Customer cancels less than 24 hours before the scheduled collection time, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price to cover allocated resources and lost opportunity.

6.4 If the Customer is not present at the agreed time and has not provided for alternative access, or if the Company is unable to carry out the Service due to incomplete or inaccurate information provided by the Customer, this may be treated as a late cancellation and a fee may be charged.

6.5 The Company may cancel or reschedule a booking if it is unable to provide the Services due to circumstances beyond its reasonable control, including adverse weather, traffic disruption, accidents, staff illness, equipment failure, or legal or regulatory restrictions. In such cases, the Company will use reasonable endeavours to inform the Customer as soon as practicable and rearrange the Service.

7. Waste Regulations and Compliance

7.1 The Company will handle, transport and dispose of Waste in accordance with applicable waste management legislation, environmental regulations, and best practice relevant within the United Kingdom.

7.2 The Customer agrees not to present any hazardous or regulated Waste, including but not limited to chemicals, solvents, asbestos, clinical waste, gas bottles, pressurised containers, oils, paints or electrical items requiring special treatment, unless the Company has expressly agreed in advance to handle such Waste.

7.3 If prohibited or hazardous items are discovered among the Waste without the Company’s prior agreement, the Company may refuse to collect such items, may adjust the price, or may terminate the Service in whole or in part. The Customer may also be liable for any additional costs, fines, or liabilities incurred by the Company as a result of such items being presented.

7.4 Ownership of the Waste transfers from the Customer to the Company once it has been loaded onto the Company’s vehicle, subject to compliance with all relevant regulations. Prior to loading, the Waste remains the responsibility of the Customer.

7.5 The Company will use lawful and responsible disposal routes, including authorised waste transfer stations, recycling facilities, and other licensed outlets, and will use reasonable efforts to maximise reuse and recycling where practicable.

8. Liability and Limitations

8.1 The Company will exercise reasonable care when carrying out the Services; however, the Customer is responsible for protecting floors, walls, fixtures, fittings and personal belongings that could reasonably be damaged during the removal of Waste.

8.2 The Company’s total liability for loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Service visit during which the incident occurred, except as provided by law.

8.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of business arising out of or in connection with the Services.

8.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be limited or excluded.

8.5 The Customer shall be responsible for any loss, damage, cost or liability suffered by the Company arising from the Customer’s breach of these Terms and Conditions, including any false declarations regarding the nature of the Waste or the Customer’s legal entitlement to dispose of it.

9. Customer Complaints

9.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied, they should notify the Company as soon as reasonably practicable, providing full details of the issue.

9.2 The Company will investigate any complaint in good faith and may request additional information or evidence from the Customer.

9.3 Where the Company finds that the Services were not provided in accordance with the Contract, it may, at its discretion, offer a remedy such as a partial refund, a price adjustment, or a repeat visit to rectify the issue, subject always to the limitations of liability set out in these Terms and Conditions.

10. Data Protection and Privacy

10.1 The Company may collect and use personal information about the Customer, such as contact details, service addresses and payment information, for the purpose of managing bookings, providing the Services, processing payments and complying with legal obligations.

10.2 The Company will take reasonable steps to keep such information secure and will not share personal data with third parties except where necessary for the provision of the Services, for payment processing, or where required by law.

10.3 By placing a booking, the Customer consents to the Company processing their personal data for the purposes described above.

11. Force Majeure

11.1 The Company shall not be in breach of the Contract nor liable for any delay or failure to perform the Services as a result of events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, transport disruptions, or serious equipment failures.

11.2 In the event of a force majeure occurrence, the Company will use reasonable efforts to notify the Customer and to resume performance as soon as reasonably practicable.

12. Variation of Terms

12.1 The Company may update or amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings made after the date on which the revised terms are published or notified to the Customer.

12.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will apply to that Contract, unless changes are required by law or regulatory authority.

13. Severability

13.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

14. Entire Agreement

14.1 These Terms and Conditions, together with the specific booking details confirmed by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

14.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a booking or allowing the Company to commence work, the Customer confirms that they have read, understood and agree to these Terms and Conditions governing waste collection and disposal services within the Company’s service area.